If you’re looking to return or exchange an item from your order, we're here to help!
We offer returns or exchanges within 14 days (10 working days) after receiving your order. You can return and exchange your product for a different product, or you can get a refund to the original payment method. Please specify the reason for return.
Upon refunding items, please note that the refunded amount will be the actual price you paid as indicated on the commercial invoice. Shipping fees are never and under no circumstances refunded, meaning that the shipping fee from us towards the client, nor the return shipping fee from the client towards us will be refunded.
Please note the following terms to our return and exchange policy:
- Discounted items are final and cannot be returned or exchanged.
- Returned items must still have tags on and must be returned in original packaging (if any).
- Returned items must have no signs of wear or use.
- The reason for return may not be caused by improper use of the item.
- Due to local legislation, items about hygiene, health, beauty and perfumes are excluded from returning and/or exchanging.
- Returns or exchanges will be dealt with within 7 days after the arrival of the returned item(s).
Shipping & custom fees will be at your expense, unless it is very obvious that the item has a production anomaly or that there was a mistake made by the persons employed by Woshoush Galerie & Trading. In this case, please contact us to find a suitable way for returns or exchanges.
Any possible return re-stocking fees will be carried by the customer.
Contact us when your order has not been delivered within 2 weeks for orders within Europe or 30 days for orders worldwide.